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Frequently Asked Questions faqs
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Absolutely, especially during busy periods. Please book your appointments in advance to receive your preferred date, time and therapist. Most treatments require a 20% deposit.
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Payment Options We accept Eftpos, PayPal, Bank Card, Mastercard and Visa. AfterPay and ZipPay is available in-store for all product, service and gift voucher purchases.
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When cancelling or rescheduling your appointment, please be aware that we have especially reserved that time for you. We request that you provide us with 24 hours notice or a cancellation fee will be charged.
This fee is 20% of the total treatment cost if 24 hours notice is not given. If less than 2 hours notice is given, you will be charged the full price of your treatment total.
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We most certainly do! Our gift vouchers are available for all treatments and open amounts. Payment can be made over the phone and the voucher sent to you or the recipient. Gift vouchers are valid for 3 years and must be presented upon redemption. Gift vouchers are not refundable. You can also find a link on our website and booking site to online vouchers.
You can purchase them online here > Basq Gift Vouchers
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Complimentary on-site, all day parking is available at the front of the spa in Wodonga Place or in the car park next to the building. You will also find ample all-day parking in Ebden Street.
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We recommend you arrive 10 minutes prior to your appointment for all spa treatments. This will allow time to unwind and complete the necessary health questionnaire before your treatment. Arriving late may minimise your spa treatment as we endeavour to commence and conclude all treatments as scheduled.
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To ensure all guests enjoy their visit to Basq, we do request noise is kept to a minimum. Please turn mobile phones and other electronic devices off or silent while in a treatment. Please be mindful of the energy you bring in.