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Spa Etiquette

Arrival

We recommend you arrive 15 minutes prior to your appointment for all spa treatments. This will allow time to unwind and complete the necessary health questionnaire before your treatment.

Arriving late may minimise your spa treatment as we endeavour to commence and conclude all treatments as scheduled. At the completion of your spa treatments you are provided with the luxury of additional time to indulge in relaxation in our chill out room or outdoor area (weather permitting).

Noise

To ensure all guests enjoy their visit to Basq, we do request noise is kept to a minimum. Please turn mobile phones and other electronic devices off or silent while in a treatment.

Gift Vouchers

Our gift vouchers are available for all treatments and open amounts. Payment can also be made over the phone and the voucher sent to you or the recipient. Gift vouchers are valid for 3 years and must be presented upon redemption. They can be purchased and redeemed at either location. Gift vouchers are not refundable.

Something Special

Did you know…almost all of our facial, massage and body treatments can be experienced side by side with someone special in our dual treatment room.

Appointments

Please book your appointments in advance to receive your preferred date, time and therapist. Packages and Group bookings will require a 20% deposit.

Cancellation Policy

When cancelling or rescheduling your appointment, please be aware that we have especially reserved that time for you. We request that you provide us with 24 hours notice or a cancellation fee will be charged. This fee is 20% of a total treatment cost is 24 hours noticed is not given. If less than 2 hour notice is given, you will be charged the full price of your treatment total.

Payment Options

We accept Eftpos, PayPal, Bank Card, Mastercard, Visa and AfterPay.